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Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

The BBQ Guy makes deliveries Australia wide.

The BBQ Guy used a service called Shippit to handle the logistics of our couriers.

 

If your delivery method is made by Australia Post your order can be delivered to PO Boxes.  If  another courier option they may or may not enable PO Box delivery.

We can ship to virtually any address in Australia. Note that there are some restrictions on some products, and some products that cannot be shipped to your destination based on weight and other factors. Heads over to our Contact Us page to find out more.

Typically once an order has been placed, you should expect your order to reach you within 14 days.

Now this being said, if you have placed an order for something we are low or out of stock in we will contact you letting you know the availability of that product, ensuring you know when we get more stock in and when you are to expect delivery. This may cause longer wait times for your order. However we ensure you are kept in the loop every step of the way.

The Bbq Guy

The OvenGrate & GriddleGrate

The power of infrared cooking grates in your oven. Stove-top cooking for grate results at home with more ways to cook than ever before

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GriddleGrates For Restaurants

Convert a flat top into a high quality grill surface. Replace old grates with the best grilling grates on the market

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GrillGrates on the Go

GrillGrates for popular portable grills are lightweight and easy to pack and carry. Perfect for Biolite and Weber Go Anywhere.

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